Returns & Exchanges
Last Updated: January 19, 2026
At GOBUY STORE LLC, we want you to be completely satisfied with your purchase. Please review our policy below for details on returns and refunds.
1. Return Eligibility
You may request a return if:
The item is unused, in its original condition, and in the original packaging.
Your request is submitted within 30 days of the delivery date.
The product received is defective, damaged, or incorrect (different from what you ordered).
Please Note: Certain items are non-returnable for hygiene, safety, or customization reasons. This typically includes (but is not limited to) digital downloads, personalized/custom-made products, and items marked as final sale (e.g., clearance).
2. Refund Process
To initiate a return, please contact us first (see section 4 below).
Once your returned item is received and inspected by our team:
If approved, your refund will be processed.
Refunds will be issued to the original payment method used for the purchase.
Please allow 3–7 business days for the refund to appear in your account after processing, depending on your bank or payment provider.
3. Non-Refundable Situations
We generally cannot offer refunds or exchanges in the following situations:
Items returned after the 30-day return window.
Items showing signs of use, damage caused by the customer, or not returned in their original condition/packaging.
Items purchased at a reduced price or marked as clearance/final sale (unless defective/damaged upon arrival).
Original shipping and handling fees (unless the return is due to our error, such as shipping a defective, damaged, or incorrect item).
4. How to Request a Return or Refund
Please contact our customer support team to initiate a return request:
Email: support@koruna.best
Phone: +1 (862) 910-9835 (Business Hours: Mon-Fri, 9 AM – 5 PM MST)
Include the following information in your request:
Your Order Number
The Reason for the return
Photos clearly showing the product condition (especially if defective, damaged, or incorrect)
Our support team will review your request promptly and provide you with detailed return instructions and the correct return address if applicable.
Our Details:
GOBUY STORE LLC
6231 S 2nd Ave
Phoenix, AZ 85041
USA
support@koruna.best
+1 (862) 910-9835
