Shipping Policy

1. Purpose and Scope

This Shipping Policy applies to all orders shipped by GOBUY STORE LLC (“we,” “us,” or “our”), including self-operated products, supplier items, returns, and exchanges. We are committed to providing safe, timely, and cost-effective delivery while ensuring an excellent customer experience.

2. Carrier Selection

2.1 We partner with logistics providers that hold valid certifications and comply with all applicable international, federal, and state regulations.

2.2 Carriers are selected based on service quality, reliability, coverage, and cost-effectiveness (e.g., FedEx, UPS, DHL, USPS).

3. Shipping Methods & Destinations

3.1 Domestic (U.S.): Standard shipping via USPS, FedEx, UPS, or regional carriers.

3.2 Remote Areas (e.g., Alaska, Hawaii, U.S. territories): USPS Priority Mail or expedited services. Additional fees may apply.

3.3 International: Carrier options vary by destination (DHL, FedEx International, etc.). Duties/taxes may apply.

3.4 Special Items (fragile, high-value, oversized, regulated goods): Shipped via dedicated services with enhanced protection.

4. Processing & Shipping Timeframes

4.1 Orders placed before 3:00 PM MST (Mon–Fri) are processed within 1 business day (excludes pre-orders, custom items, or promotions with specific timelines).

4.2 Weekend/holiday orders ship within 1 business day of the next workday.

4.3 Items with noted processing times (e.g., “Ships in 5–7 days”) follow the timeline on the product page.

Transit times vary by carrier and destination.

5. Shipping Fees

5.1 Domestic (U.S.):

• Free standard shipping on orders over [Insert Amount, e.g., $50].

• Orders below [Amount]: Flat fee of [Insert Fee, e.g., $4.99].

• Remote areas: Additional surcharge applied at checkout (see Appendix or cart summary).

  5.2 International: Calculated at checkout based on destination, weight, and carrier. Customers are responsible for duties/taxes.

6. Returns & Exchanges

6.1 Company error (wrong/damaged item): We cover return shipping and replacement costs.

6.2 Customer-initiated returns (within 14 days of delivery, unused/unopened items): Customer pays return shipping; we cover replacement shipping.

6.3 Refused/undeliverable shipments due to incorrect address: Customer bears all associated costs.

7. Risk of Loss & Title

Ownership and risk of loss transfer to the customer upon delivery to the carrier.

8. Prohibited & Restricted Items

We comply with all carrier and international regulations for restricted goods (e.g., hazardous materials, liquids, batteries). Customers must ensure items comply with their country’s laws.

9. Force Majeure

We are not liable for delays caused by unforeseen events (natural disasters, pandemics, war, government actions, or carrier disruptions).

10. Policy Updates

We reserve the right to modify this policy at any time. Updates take effect immediately upon posting on our website.

Contact Us

For shipping inquiries:

📧 support@koruna.best

📞 +1 (862) 910-9835

📍 GOBUY STORE LLC, 6231 S 2nd Ave, Phoenix, AZ 85041

Last Updated: [ January 19, 2026]